NEWS

All Clubs in Waterfall Sports and Wellness will be closed for 14 days

According to the government, as from 28th March 2020 5pm, all clubs in Waterfall Sports & Wellness will be closed for 14 days. During the closing period, all membership schemes including any-year membership, personal training membership, lockers rental, etc., will be suspended for 14 days automatically. The expiry date for all kinds of coupons will be postponed for 1 month for the expiry date.
During the closing period, our staff will keep cleaning the clubs to provide health safety environment for members after resuming our services. Also, please keep close to Waterfall Facebook Fanpage for the updated news, class videos and personal trainer exercise tips. Remember to do exercise at home and keep yourself healthy.
For enquiry, please contact 2886 2311 (Island East Club) and 2271 4001( Olympic Club) in office hour 10am – 7pm or email to info@waterfall.com.hk.

27th March 2020

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All Clubs in Waterfall Sports and Wellness will be closed for 14 days

According to the government, as from 28th March 2020 5pm, all clubs in Waterfall Sports & Wellness will be closed for 14 days. During the closing period, all membership schemes including any-year membership, personal training membership, lockers rental, etc., will be suspended for 14 days automatically. The expiry date for all kinds of coupons will be postponed for 1 month for the expiry date.
During the closing period, our staff will keep cleaning the clubs to provide health safety environment for members after resuming our services. Also, please keep close to Waterfall Facebook Fanpage for the updated news, class videos and personal trainer exercise tips. Remember to do exercise at home and keep yourself healthy.
For enquiry, please contact 2886 2311 (Island East Club) and 2271 4001( Olympic Club) in office hour 10am – 7pm or email to info@waterfall.com.hk.

27th March 2020

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SPECIAL NOTICE TO MEMBERS (FACILITIES FOR NOVEL CORONAVIRUS INFECTION)

Waterfall Sports & Wellness dedicate to provide a hygiene and comfortable sports site for our members. Under the Preparedness Plan for Novel Coronavirus, keeping members and visitors as well as staff in safety, we had already taken the precautionary measures by increasing the intensity and frequency of our cleaning procedures and the list of facilities on 12th February 2020 as follow:

1. All members or visitors and staff are requested to measure body temperature prior enter our Club. Any fever person (body temperature is higher than 37.5 Degree Celsius) is prohibited to enter the Club area.
2. The facilities not only but include Sauna, Steam Room, Jacuzzi and fountain style water drinkable machine are temporarily suspended until further notice due to prevent and minimize the mutual infected possibility.
3. To adjust the participant numbers of each class on Dancing Fit and Lifeyoga for sufficient spacious.
4. Chlorine in the heated swimming pool is adjusted to the harmless level to health for upgrade the disinfection.
5. Keep open windows and entrance doors to strengthen the ventilation.
6. Increase the cleaning and disinfection frequency for all common areas with diluted bleach and Ecolab disinfectant cleaner.
7. Provide more Ecolab disinfectant cleaner and sanitizing hand gel for members cleaning in the Club.
8. To reduce the spread of bacteria, please put the toilet lid down before flushing. Posters attach in Washrooms.
9. Remind members for hands wash with liquid soap and water, perform hand and personal hygiene frequently. Posters attach in the Club.
10. All on duty staff with face masks, wearing gloves if needed for work.
11. Any staff has visited Mainland China and back to Hong Kong, immediately put strict self-isolation for 14-day of surveillance.
12. For personal reason, member is able to apply membership suspension for 14-day with free administration fee. Successful applicant is obtained 14-day additional service after membership termination effective date. Membership application for suspension period from 1st February 2020 to 30th April 2020.
13. If anyone worries about the coronavirus infection, member is able to apply membership deferral service with charge of HK$100 per month and the longest period for three calendar months. If anyone with medical reason, please submit the certificate proof by HKSAR registered doctor (but not herbal doctor) and the administration fee is waived. Application for suspension period from 1st February 2020 to 30th April 2020.

However, due to the rapid transmission of the disease, to guarantee our members and staff health safety, Waterfall have updated our cleaning and hygiene procedures in the following 14 days as below:

1. All members, visitors and staff who has been out of Hong Kong or in close contact with someone who has been out of Hong Kong in the past 14 days, will be asked to refrain from using the Club’s facilities.
2. Anyone who have upper respiratory infection, is prohibited to enter the Club area.
3. Cardio fitness equipment commence service alternately to ensure sufficient spacious.
4. To reduce the maximum participant numbers of each class on Dancing Fit and Lifeyoga for providing at least 1-meter spacing for each member.

Waterfall is keeping close track for the situation. If it is necessary, we will strengthen and increase the Preparedness Plan and inform our members further. We apologize for any inconvenience caused and hope to have your kind consideration. We would like to wish you all healthy at all times.

Waterfall Sports & Wellness
23rd March 2020

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